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Wholesale Terms & Conditions

There is a 2 puzzle per design minimum with a minimum order or 6 puzzles. Shipping costs are better when packaged in one container. We can fit up to 22 puzzles per container. We've found that starting at a 12 puzzle case provides the most efficient shipping rates. We offer $12 flat rate shipping per casepack, with FREE shipping for orders over two casepacks. 

WHOLESALE PROGRAM:

  • Our suggested retail pricing per puzzle is $26, with a wholesale price of $14 per puzzle.
  • Very Good Puzzle does not pre-print the suggested retail prices.
  • No discounts, guaranteed sales or special terms without written consent.
  • Every show special, quarterly special or other discount will have an associated discount code when it is available. No order placed without this code will receive the applicable special.

PURCHASE ORDERS:

  • All Purchase Orders must include the buyer's name, phone number AND email address.
  • Orders with dated terms must also include the accounting contact name, phone and fax number AND email address.
  • Initial orders must be accompanied by a credit card.
  • Orders may be placed:

RE-ORDERS:

  • Reorders require a credit card for payment.

BACKORDERS:

  • Backorders under our minimum order of $168.00 may be canceled by Very Good Puzzle at its discretion.
  • Shipping costs for Backorders are to be paid for by the customer.

SHIPPING:

  • All shipments are Ex-Works FOB our warehouse in Athens, Georgia and are to be paid for by the customer.
  • Orders paid for by credit card usually ship within 2-5 business days of receipt.

TERMS AND PAYMENTS:

  • We require Credit Card (AMEX, M/C, VISA, and Discover) on ALL ORDERS.
  • There is a $25.00 service charge imposed on all returned checks.
  • Invoices not paid when due are subject to a 1.5% per month late fee.
  • Accounts not current will be placed on credit hold.

RETURNS:

  • Very Good Puzzle does not accept returns. All sales are final.
  • For orders containing damaged boxes, Very Good Puzzle will issue a credit for such items provided the customer provides the following:
    • Notice must be reported within 7 days of delivery of damaged boxes
    • Notice must be accompanied by photos of both the cartons that the products were delivered in as well as photos of the damaged goods.
  • Notwithstanding any of the terms above, no returns or credits shall be permitted without a return authorization number or credit memo provided by Very Good Puzzle.
    • Any requests for such a number should be sent to our customer service email: hello@verygoodpuzzle.com.
    • For return authorizations, the number provided should be written on the carton being returned.

CHILD SAFETY WARNING:

  • Some products contain small parts and may be a choking hazard. These products are labeled and are not suitable for children under 3 years of age.

THIRD PARTY WEBSITE:

  • Amazon.com, Ebay.com, Jet.com, Walmart.com and other third party operated marketplace style websites are restricted channels. Customers may not list or sell our products on any of these websites. Any company found listing our products on these types of websites will have their account suspended.
  • Customers may sell our puzzles on their own websites.
 

ADDITIONAL TERMS:

  • All terms and conditions are subject to change without notice.

SALES MANAGEMENT TEAM AND CONTACT INFO: